Online Fault Reporting Print Information Email Information

To report a Internet fault, please complete this online form or phone 10210 (06:00 - 24:00).  On submitting the form a service representative will phone/e-mail you with a solution and/or to verify/acquire more details, if necessary.

Please note that this facility is only for Telkom Internet faults (Telkomsa.net & Intekom subscribers).   For normal telephone line faults click here. Data line (non-voice) faults need to be reported to 10217

Customer Details:
Customer Name: Telephone number:
E-mail Address: Alternative number:
I am experiencing a problem with:
  My Connection
  My Email
  My Web Site
  My Domain Name
  Other